App Stack Help Desk
AI-powered help desk that manages your entire SaaS stack — not just endpoints and identity.
The Problem
Your team uses Zoom, HubSpot, Slack, M365 (or Google Workspace), and Acumatica every day. When someone needs access to the Pricing pipeline in HubSpot, a Zoom phone number assigned, or an Acumatica role changed, they submit a ticket — and wait 24-48 hours for a human to read a script and click through admin consoles.
Studio B's App Stack Help Desk resolves these requests in seconds using AI agents connected to 150+ API tools.
How It Works
End users submit requests through their normal channels — Slack DM, HubSpot ticket, or email. A Claude-powered agent interprets the request, uses MCP tools to resolve it, and logs the action in HubSpot with a full audit trail.
Example: "I need access to the Pricing pipeline in HubSpot"
- Agent receives request via Slack DM
- Validates user identity and authorization
- Uses HubSpot MCP connector to grant pipeline access
- Confirms resolution in the Slack thread
- Creates audit trail in HubSpot ticket
Total time: ~30 seconds. Not 48 hours.
Supported Applications
| App | MCP Tools | What the Agent Handles |
|---|---|---|
| Zoom | 65 tools | Meeting scheduling, phone provisioning, recording access, license assignment |
| HubSpot | CRM connector | Permission changes, pipeline configuration, property management, report generation |
| Slack | Native connector | Channel creation, user invites, workflow triggers, app installs |
| M365 / Google | 22+ tools | Password resets, license assignment, group management, mailbox delegation, calendar sharing |
| Acumatica | 26 tools | Employee record updates, access role changes, report generation |
Auto-Resolution
Common requests that resolve automatically without human intervention:
- Password resets and MFA enrollment
- License assignment and tier changes
- Group and team membership updates
- Meeting room and phone number provisioning
- Pipeline and permission access grants
- Calendar sharing and mailbox delegation
- Employee record updates across systems
Complex or ambiguous requests escalate to a human with full context — the agent explains what was requested, what it found, and what it recommends.
The Differentiator
Traditional MSPs handle endpoints + identity. They can reset your Windows password and push an OS update. But they can't grant HubSpot pipeline access, provision a Zoom phone number, or update an Acumatica employee record — because they don't have the API integrations.
Studio B handles the full app stack because we already have 150+ MCP tools connected to every application in the client's stack. The help desk is a natural extension of infrastructure we built for ERP management and integration.
Availability
- Included in Managed IT Professional and Enterprise tiers
- Add-on for Managed IT Essential: $8/user/month
- Included in AcuOps Managed tier